Terms & Conditions

Welcome to Trail Queens. By booking a skills session, program, or event with us, you agree to the following terms and conditions. Please read them carefully.

1. Bookings & Payment

  • Bookings are confirmed only once payment has been received in full.

  • Payment is required at the time of booking unless otherwise stated.

  • Prices are listed in Australian dollars (AUD) and include GST where applicable.

  • We reserve the right to change prices at any time

2. Cancellations & Refunds

  • Participant cancellations:

    • More than 7 days before the session: full refund or credit.

    • 2–7 days before the session: 50% refund or credit.

    • Less than 48 hours: no refund (credit may be offered at our discretion).

  • Business cancellations:

    • If we cancel due to weather, trail closures, or unforeseen circumstances, you will be offered a rescheduled date or a full refund. We don’t mind a spot of rain, but riding during or after a torrential downpour can damage the trails.

3. Safety & Participant Responsibility

  • Mountain biking is a physically demanding and potentially dangerous activity.

  • Participants must:

    • Wear an approved helmet and appropriate protective equipment.

    • Ride a mechanically sound bike suitable for the activity.

    • Inform the coach of any pre-existing medical conditions or injuries before participating.

    • Follow the instructions of the coach at all times.

  • We reserve the right to refuse participation if safety requirements are not met.

4. Risk Acknowledgement & Waiver

  • By participating, you acknowledge the inherent risks involved in mountain biking, including but not limited to falls, collisions, and environmental hazards. All participants will be required to sign a waiver and provide an emergency contact.

  • You accept responsibility for your own safety and ride at your own risk.

  • Trail Queens, its staff, and contractors are not liable for any injury, loss, or damage to persons or property arising from participation, except where required by law.

5. Age & Supervision

  • Participants under 18 must have consent from a parent or guardian.

  • Children under 18 must be accompanied by a parent or guardian unless otherwise agreed.

6. Insurance

  • Our business holds public liability insurance, but this does not replace your personal insurance needs.

  • Participants are encouraged to hold their own personal accident and ambulance cover.

7. Media & Photography

  • We may take photos or videos during sessions as a learning tool. These may also be used for marketing purposes.

  • If you do not wish to be included, please notify us in writing before the session.

8. Website Use

  • Trail Queens owns all content on this website and may not be reproduced without permission.

  • We are not responsible for any third-party links or content accessed via our site.